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General terms and conditions of sale

The reservation of a room implies the acceptance of the General Conditions below in their entirety.

Payment & Prices

The prices shown are prices per room, per night including breakfast. The prices do not include any additional services

The city tax is not included in the price of the rooms

The mentioned prices for our course offer are based on full board and include course costs.

The prices do not include any additional services

The city tax is not included in the price of the rooms.

The reservation takes effect when the client  has paid Art et Creation a deposit equal to 30% of the total amount of the price of the stay. 100% in case of booking less than 14 days before arrival.

Payment of the Balance

The balance of the stay is to be paid before departure,

On departure, the customer will receive an invoice with the details of the service, the amount of the accommodation, the amount of any additional services, the amount of the tourist tax, the amount of the VAT applied.

The costs for the course must be paid in full 14 days before the start of the course date

Use of the rooms

The customer must respect the quiet character of the location and make use of it in accordance with the destination. He/she also undertakes to return the rooms entrusted to him/her in good condition. As the house is non-smoking, the client agrees to respect this instruction in the house during his/her stay. Traffic in the room and stairwell must be without shoes.

Arrival/Departure time

Time of arrival:

The customer must arrive on the day indicated in the booking, no earlier than 4 pm (time of room availability)

Time of departure

On weekdays from Monday to Friday at the latest at 10 a.m.

Saturdays and Sundays at the latest at 11 am. 

Cancellation of the stay by client

Any change to the reservation, date, room, is only possible upon agreement of the owner and may incur additional charges, and will be made subject to availability on the date of the change. 

If the cancellation is made more than 60 calendar days before the arrival date, the deposit paid at the time of booking will be refunded in full to the customer. With deduction of € 15, –  administration costs.

If the cancellation takes place between the 60th calendar day and the 3rd calendar day before the arrival date, the booking deposit remains with the owner.

If the cancellation is made less than 48 hours before the arrival date, you will owe the owner the full amount of the reservation.

 In the event of early departure during the stay, the full reserved service is payable.

If the customer does not show up before 11 p.m. on the day scheduled for the start of the stay, the reservation will be automatically canceled and the owner will be able to dispose of his rooms. The deposit will remain with the owner who will then be entitled to claim the balance of the price of the accommodation.

Cancellation by the owner: if the owner cancels before the start of the stay, he must inform the customer by registered letter with acknowledgment of receipt. Without prejudice to a claim for compensation for any damage suffered, the customer will immediately be refunded the sums paid.

Number of persons/children/pets

A room reservation is made for a certain number of people. If the number of customers exceeds this number, the owner is entitled to refuse additional customers or to refuse access. This refusal can in no way be considered a modification or breach of contract on the initiative of the owner, so that in the event of the departure of the customer no refund can be considered and the balance remains due and payable. 

Our rooms are accessible from the age of 16

Pets are not allowed. In the event of non-compliance with this clause by the customer, the owner may refuse the animals. This refusal can in no way be considered a modification or breach of contract on the initiative of the owner, so that in the event of the departure of the customer no refund can be considered and the balance remains due and payable.

Modification of the conditions of sale

Deze verkoopvoorwaarden kunnen op elk moment en zonder voorafgaande kennisgeving worden gewijzigd.De aanvaarding en naleving van deze verkoopvoorwaarden worden als verworven beschouwd zodra de aanbetaling is gedaan.

Personal Data Protection Act

In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the customer enjoys a right of access and rectification of data concerning him. The owner agrees under no circumstances to pass on the information communicated by the customer to other companies or organizations for advertising purposes.